Privacy Policy

This Privacy Policy explains:

This Privacy Policy describes CAB IT Services Ltd information collection and use practices. This Privacy Policy refers to CAB IT Services Ltd as “we,” “us,” or “our,” and refers to the reader as “you” or “user.”  If you access or use our websites, including our Web client portal and any of our other products or services that link to this Privacy Policy (“Services”), you consent to our collection and use of your information as described in this Privacy Policy, including that your information may be transferred to and stored in the United States.  (IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICES).

The agreement that governs your subscription (or that of your organisation) to CAB IT Services Ltd services, such as IT Support or other Managed Services, may include specific information use provisions that are different from or more restrictive than those described within this Privacy Policy.  Please refer to your individual agreement with CAB IT Services Ltd to check for any specific information privacy terms that may also apply to the information you provide to CAB IT Services Ltd about your use of that service.

 

1          The Information We Collect and How We Collect it.

To provide the Services, we need to know certain information about you and other users with whom you interact.  The types of information we collect depends on how you use the Services.  Several categories of information are collected from you, as described below.

A. Information Provided by You

Information that you may provide to us includes, but is not limited to:

  • name
  • email addresses
  • mailing address
  • phone number
  • billing information
  • signature

For example, we may collect information from you when you:

  • Log in or create an account
  • Start, sign or review an electronic document (“eDocument”)
  • Use the third-party payment solutions we support
  • Create or edit your user profile
  • Complete an online form
  • Request certain information (e.g., quote, demos, and other products)
  • Contact us via any means
  • Provide a user testimonial

You may also choose to provide the following:

  • Other information you enter into any form on our websites, into our Web client portal, provide via telephone or email will be recorded:

The decision to provide us with information is optional; however, if you elect not to provide certain information, you may not be able to access to the Services we provide. 

B. Information That Is Collected Automatically

We may automatically collect certain information about your use of the Services, including when you use our websites.

Device and Usage information. We may collect information about: (i) the computers or devices (including mobile devices) you use to access the Services; and (ii) how you use the Services.  Examples of the information that we may automatically collect and analyse include, but are not limited to:

  • IP Address, a.k.a. internet protocol address (your point of access to the Internet). IP address can reveal a web user’s general location (city/state/country).
  • Location Information, such as the geo-location of your device. If you use our mobile apps, you will be asked to give the apps access to your mobile device’s geolocation data.  If you grant such permission, we may collect information about your precise geolocation information (i.e., your real-time geographic location).  If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you can withhold permission to access that data or you should be able to turn off the GPS or other location-tracking functions on your device by visiting settings or privacy settings or settings for location services;
  • Unique Device Identifiers, such as MAC Address, IDFA, IDFV, IMEI, and Advertising IDs;
  • Device Attributes, such as browser types, browser language, and operating system;
  • Usage Data, such as information related to the ways in which you interact with the Services, such as: web log data, referring and exit pages and URLs, platform type, the number of clicks, domain names, landing pages, pages and content viewed and the order of those pages, the amount of time spent on particular pages, the date and time you used the Services, the frequency of your use of the Services, error logs, and other similar information.

As described further below, we may use third-party analytics providers and technologies, including cookies and similar tools, to assist in collecting this information.

Cookies and Related Technologies. We use “cookies” and other “tracking” technologies for a variety of purposes.  The technologies we may use include but are not limited to: (i) browser cookies; (ii) web beacons; (iii) tracking pixels; and (iv) local shared objects (“flash cookies”).  Our uses of cookies and related technologies include but are not limited to: storing your username and password; analysing usage of the Services by collecting the device/usage information discussed above. As we adopt additional technologies, we may also gather additional information through other methods.

Cookie Choices.  Many browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some of the interactive features of the Services. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser will not remove flash cookies.  To learn Cookies Policy.

C. Information from Other Sources

We may obtain information about you from other sources such as partners, affiliates and others where they are legally permitted to share such information with us.   

2          How We Use the Information We Collect

In general, we use the information we collect to provide and administer the Services. More specifically, we might use the information we collect to:

  • Provide you with the services and products you have requested, such as to create and maintain audit trails of activity;
  • Send you records regarding our relationship and transactions or notifications of activity through different channels, such as email;
  • Notify you about new features, products, and special events;
  • Provide you with newsletters or marketing communications about our products and services as well as third party products and services we think may be of interest to you;
  • Test changes and develop new features, products and services;
  • Generate and review data and reports describing our user base and usage patterns;
  • Analyse the accuracy, effectiveness, usability, or popularity of the Services and perform research;
  • Verify your identity, deter and prevent fraud, and enforce the legal terms that govern your use of the Services; and
  • Resolve disputes and troubleshoot the Services.

We may combine information that we collect or receive through the Services with information we obtain from other sources and use it as described in this Privacy Policy.

3          How We Share Information

We do not rent, sell, or share your information with third parties except as described in this Privacy Policy. We may share your information with the following types of recipients and for the following purposes:

  • Recipients Designated by You or Associated with Your Account.
    • Other Users. 
      • If you invite other users to access, use, or edit content you create through the Services (for example, if you invite others to view or participate in use of services), we will make such content available to the individuals you invite.
      • If you are an authorised user of an account, the account subscriber or person who controls the account (e.g. administrator) will have access to information describing your use of the Services.
    • Third Parties.
      • If you make a payment through a third-party vendor, we will share your payment method details with the third-party payment processor you select.
    • Service Providers.We may share your information with third parties that we refer to as service providers to assist us in providing services to you.  For example, we might use these third parties to provide technology services, authentication systems, bill collection and fulfilment, fraud detection, customer support, and recruiting.  Our contracts with service providers contain terms governing their use of your data.
    • Safety, Security, and Compliance with Law. We may share your information when we believe in good faith that such sharing is reasonably necessary to investigate, prevent, or act regarding possible illegal activities or to comply with legal process. We may also share your information in situations involving potential threats to the physical safety of any person, violations of this Privacy Policy or our user agreements or terms; or to respond to the claims of violation of the rights of third parties and/or to protect the rights, property and safety of CAB IT Services Ltd, our employees, users, or the public. This may involve the sharing of your information with law enforcement, government agencies, courts, and/or other organisations.
    • Business Transactions. As we develop our business, we may sell, buy, merge or partner with other companies or businesses, or sell some or all our assets. In such transactions, user information may be among the transferred assets or the assets disclosed regarding the due diligence for any such transaction.  If CAB IT Services Ltd is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our websites of any change in ownership or uses of your information, as well as any choices you may have regarding your information.
    • Consent. We may share your information in other ways and for new purposes if you have asked us to do so or have consented to such sharing. For example, we post customer testimonials on our Services that may identify you if we have received your consent. 

4          Online Analytics

We may use third-party web analytics services on our websites, such as those of Google Analytics.  These providers use cookie-related technologies (described in the “Information that is Collected Automatically” section above) to help us analyse how users use the website, including by noting the third-party website from which you arrive.  The information collected will be disclosed to or collected directly by these service providers, who use the information to evaluate your use of the Services.  To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser by clicking here.

5          Data Retention, Accessing Your Information, and Closing Your Account

Data Retention. We will retain your information for as long as your account is active or as necessary for legitimate business purposes.

Reviewing and Updating Your Account. We offer you the ability to access, review and change information associated with your account (such as your profile information, password, billing information, and user preferences) by logging into the Services and visiting your Profile.  You can also make a request to modify information by contacting us using the contact information below in Section 11.  We will take reasonable steps to permit you to modify or delete information that is inaccurate or incomplete, in accordance with applicable laws.

Closing Your Account. If you wish to close your account you may request to close your account by emailing us at the contact information provided below in Section 11. Your account will be closed as soon as reasonably possible based on your account activity and in accordance with applicable law.  However, please note that even after you close your account, we may retain and use certain of your information (such as information regarding transactions made through our Services) where permitted by law to prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigations, enforce our user agreements and terms, and comply with legal requirements.  If you have shared content or information through our Services with other users, such content or information may still be available to those other users if they have not also deleted it or closed their accounts.

6          Email and Direct Marketing Choices

We provide opt-out information in all marketing email messages we send via an “unsubscribe” link.  We reserve the right to send one message confirming your opt-out from a messaging program.  Please note that it may take us some time to process your requests consistent with applicable law.  You do not have the ability to opt-out of transactional or relationship messages (e.g. account notifications) that we send if you are a registered user of our Services or if you have engaged in transactions with us.  To opt out of other marketing from us, please contact us using the email below in Section 11.

7          How We Protect Your Information

We employ physical, electronic, and managerial procedures to safeguard and help prevent unauthorised access to your information. We choose these safeguards based on the sensitivity of the information that we collect, process and store and the current state of technology.  Although we take measures to safeguard against unauthorised disclosures of information, the Internet and the Services are not 100% secure so we cannot assure you that information we collect or store will be protected from all unauthorised access and thereby used in a manner that is inconsistent with this Privacy Policy. 

8          Linked Sites and Services

Our Services may contain links to third-party websites or apps. Your use of a third-party site or app may result in the collection, processing, or sharing of information about you, depending on the site or app. We are not responsible for the content or privacy practices of other websites or services which may be linked on our services. We do not endorse or make any representations about third-party websites or services. The information you choose to provide to or that is collected by these third parties is not covered by our Privacy Policy. We strongly encourage you to read such third parties’ privacy policies.

9          Children’s Privacy

The Services are not designed for and are not marketed to minors.  We do not knowingly collect or solicit personal information from minors, and we do not knowingly allow such persons to use the Services. If you are a minor, please do not attempt to use the Services or send any information about yourself to us.  In the event that we learn that we have collected personal information from a minor without verified parental consent, we will delete that information as quickly as possible.  If you believe that we might have any information from or about a minor, please contact us using the contact information in section 11.

10       Changes to this Privacy Policy

We reserve the right to amend this Privacy Policy from time to time to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology.  Please check this page periodically for changes.  Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used.  If we make any material changes to this Privacy Policy, we will post the changes here and may notify you by email or other means before the change takes effect.  Please review changes carefully. Your continued use of our Services following the posting of changes to this Privacy Policy will mean you consent to and accept those changes.

11       How to Contact Us

If you have any questions or suggestions regarding our Privacy Policy or practices, you may contact us at Privacy@cabits.com or via post at CAB IT Services Ltd, Wraxall Hill, Wraxall, Bristol, BS48 1NA.

Updating information, Account Closure or Information Requests

To update the information held by us about you, to close your account or to request copies or deletion of information held by us please email dpo@cabits.com or via post at The Data Protection Officer, CAB IT Services Ltd, Wraxall Hill, Wraxall, Bristol, BS48 1NA

 

Got a question ?

If you have a requirement not covered on our website please feel free to contact us to discuss.

Get in touch

CAB IT Services Ltd
The Courtyard
Wraxall Hill
Wraxall
Bristol
BS48 1NA

01275 394600

Privacy Policy

Click Here to View

Geographical areas covered

Areas we cover but not limited to:-

IT Support in Bristol
IT Support in Nailsea
IT Support in Portishead
IT Support in Long Ashton
IT Support in Clevedon
IT Support in North Somerset
IT Support in Weston-super-Mare
IT Support in South West
IT Support in London