Managed IT Services – Everything You Need to Know About Managed IT Services

Managed IT Services – Everything You Need to Know About Managed IT Services

What is Managed IT Services?

Managed IT services refers to a service that enables a business to outsource all of their IT to a third-party specialist IT company, known as a managed services provider (MSP).

The MSP will maintain and monitor the health of your IT infrastructure, as well as automatically apply all critical updates and patches to your systems. It is a popular solution for SMEs and businesses as it means you benefit from a wide range of IT support services for a monthly fixed fee.

What is Included in Managed IT Services?

The exact services covered in managed IT services will vary from provider to provider and will depend on the size of package your business requires.

At CAB IT Services all of our managed IT services packages include –

  • Guaranteed response times & SLAs
  • Fully monitored and managed antivirus/security protection
  • Endpoint remote monitoring and management
  • Fully managed email filtering
  • Fully monitored online backup/business continuity solution
  • Patch/update management
  • Cyber security awareness training

Benefits of Managed IT Services

Proactive Support

In the past, businesses might have only contacted their IT company when they needed them to fix a problem. However, managed services providers work proactively to identify issues before they happen, helping to keep your systems up and running at all times.

Utilise Industry Experts

By utilising an MSP, you can rest assured that your IT is being handled by specialists who are highly skilled, experienced and qualified in the industry.

Increased Efficiency & Improved Security

MSPs will implement industry standards and best practices as well as give advice on what systems and infrastructure you’re likely to need in the future. This ensures your software is updated and reduces the risk of viruses, downtime and unexpected crashes.

Save Money

The monthly fee you pay to an MSP will be much more cost-effective than having to pay a full-time employee to look after your IT. Not only would you have to pay their salary, you’d also have to pay for their equipment, training, overheads and so on, which can build up quickly. With an MSP, you pay one monthly fee and still have access to a comprehensive range of professional IT services.

Quick Service

MSPs provide your business with a single point of contact for their IT, and as they tend to work remotely, you won’t have to wait for them to visit your office every time you need help or experience an issue.

Why You Need Managed IT Services

In the digital nature of today’s world, businesses need to be able to rely on their IT. Organisations in all industries depend on high-quality and functional IT systems that operate without interruptions. Otherwise, how would they effectively compete in the market and stay at the forefront of the industry?

However, having the capabilities in-house to maintain your IT infrastructure and keep up to date with an increasingly complex IT environment is no easy task, especially for smaller businesses. Technology is a complicated and ever-changing field, which is why more and more companies across the UK are reaping the benefits in handing over their IT to a trusted and reputable managed IT services provider.

Your MSP will take care of your entire IT infrastructure, devising a completely bespoke package tailored to your individual requirements. MSPs offer a complete range of security, alerts, patch management and data backup services, and the value this provides to organisations can’t be underestimated.

Contracting with an MSP is often the perfect solution for those companies that need to operate at peak efficiency but don’t have the resources to manage a large on-site IT department.

How to Choose a Managed Service Provider

If you’re looking to outsource your IT, it’s crucial you choose the right MSP. Here are some important considerations to bear in mind when deciding which is the right provider for you –


You need confidence that if and when issues occur, they’re being handled in the timeliest way, even if it’s in the middle of the night, at weekends or on bank holidays. Your MSP needs to be available to you 24/7, 365 days of the year.


You need to know that your MSP has the ability to scale and adapt its offering to you as your business grows and your needs change.

Daily Backups

You want to know that all your data is being stored safely and securely. Make sure your provider provides regular and automatic online backups.


A good managed IT services provider will ensure your network and infrastructure are protected from all types of ransomware attack and cyber threats. The plan they provide you with should also involve frequent testing and monitoring.

Managed IT Service Provider Bristol

Here at CAB IT Services, we specialise in providing a complete range of managed IT services and IT support to businesses of all sizes across Bristol and the South West. With over 100 years of experience across our team, our priority is providing customers with trusted advice and business decisions to suit budget, expectations and future plans. From cyber security and asset management to website design and Office 365 support, we can help with any aspect of your business’ IT.

Get in touch today to get started >

Take a look at our case studies >